Second death during emergency number outage

Ambulance in Rotterdam, Netherlands
Stock photo of an ambulance in the Netherlands. April 1, 2019photo: / DepositPhotos

A person died in Twente in Overijssel during a KPN outage that left emergency number 1-1-2 unreachable for over three hours on Monday, local safety office Veiligheidsregio Twente confirmed to RTL Nieuws.

"It was a resuscitation, in which the emergency services arrived at the victim later than if there had been no outage", spokesperson Wendy Franken said to the broadcaster. "I don't know how many minutes later the ambulance arrived. We don't know if the person would have made it if the emergency services had arrived sooner."

For privacy and security reasons, the safety office would not give the broadcaster any information about the identify of the victim, or where and why they needed emergency aid. 

This victim in Twente is the second known person to have died during the emergency number outage on Monday. A woman also died in Breda. Her family was unable to reach the emergency services when she became unwell at home. Her doctor eventually went to a police station to summon help.

The outage on Monday left 1-1-2 and the police's main contact number unreachable for over three hours. What caused the problem is not yet clear, though KPN did say that it was not a hack and that the issues affected KPN systems, not the 112 system itself