overcrowded trains

Crowded train station in the Netherlands
Sep 10 '19 11:30

Many train stations in the Netherlands are not built to handle the expected growth in traveler numbers in the coming years. In order to prevent unclear and even dangerous situations on overcrowded platforms, rail manager ProRail is drawing up an emergency plan to keep the crowds under control, NU.nl reports. 

Passenger and freight transport on the Dutch rails is expected to increase by 40 percent by 2040. This means that more trains will have to run, and more tracks will have to be built in the coming years to cope with this growth. 

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Aug 27 '19 15:10

The most overcrowded train in the country runs between Oss and 's-Hertogenbosch Oost, according to NS. This sprinter that departs at 7:43 a.m. is around 40 percent more crowded than the maximum capacity of the train every day, with the exception of the weekend. The train that runs on this rout at 8:31 a.m. is also very popular, running at 28 percent over capacity every day, NOS reports.

Passengers cram into a train in Amsterdam after the Europa League finals match between Ajax and Manchester, 24/25 May 2017
Aug 26 '19 09:04

NS expects a record number of 36.7 million passengers in September, 1.7 million more than the same month last year. The rail company is taking various measures to cope with the increasing crowds.

Passengers cram into a train in Amsterdam after the Europa League finals match between Ajax and Manchester, 24/25 May 2017
Jun 8 '18 15:30

NS wants to reduce crowds in rush hour trains by making train tickets for outside rush hour cheaper. That will cost 35 million euros that NS does not have. CEO Roger van Boxtel is therefore turning to the government, RTL Nieuws reports.

Passengers that travel outside rush hour should pay 40 percent less for their tickets, Van Boxtel thinks. This will encourage people to avoid trains during their busiest point and thereby result in a better distribution of passengers. 

Passengers board a train to Vlissingen at Amsterdam Central Station, 19 Jan 2018
Jun 7 '18 10:10

The purchase of a train ticket does not entitle you to a seat, the court in Utrecht ruled in a lawsuit filed by ConsumentenClaim against Dutch rail company NS. According to the court, a ticket only entitles you to transport. "That result is also achieved. The way in which the transport takes place is not determined by law", the judge said, NOS reports.

Passengers board a Brussels-bound train at Amsterdam Centraal, 9 May 2018
May 9 '18 12:00

NS will be running longer trains on the high-speed line from January, in an effort to cope with increased passengers. The Intercity Direct trains on this line will be expanded from six to seven carriages, a spokesperson for NS confirmed to NU.nl.

The number of passengers on the high-speed line between Amsterdam and Rotterdam increased by 25 percent over the past year, instead of the expected 10 percent.

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Apr 10 '18 08:35

NS is launching an experiment with a travel planner app that will help travelers find a seat on a busy train. The app, called zitplaatszoeker, shows with the colors green, yellow, or orange how likely you are to find a seat on which cart of the train, RTL Nieuws reports.

The experiment starts on the route between Arnhem and Den Bosch. NS deliberately chose this route because "it often happens that passengers have to stand on one side of the train, while there are still seats on the other side". 

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Feb 13 '18 12:10

ProRail is investigating possibilities for high speed trains between Amsterdam and Groningen or Leeuwarden. The Dutch rail manager would like to have a train run this route in an hour, instead of the current over two hours, NU.nl reports.

It will not be necessary to install a high speed line, but the speed on existing lines will need to be increased considerably, according to the newspaper. The fast train will also not stop anywhere along the way. 

Passengers cram into a train in Amsterdam after the Europa League finals match between Ajax and Manchester, 24/25 May 2017
Dec 29 '17 13:30

So far the new NS timetable seems to have had positive consequences for passengers, according to the provisional 2017 performance figures the rail company released on Friday. Travelers could find a seat slightly more often over the past years, and fewer trains arrived late, NU.nl reports.

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Aug 28 '17 09:40

Dutch rail company NS is preparing for its busiest month in the year. The rail company expects to transport over 35 million passengers in September, as the summer holidays end and people get back to school and work. Overcrowded trains, like traffic jams on the highways, are to be expected, CEO Roger van Boxtel said to newspaper AD.

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Jul 3 '17 08:49

Dutch rail company NS is working on an expansion for its Travel Planner-app that will tell train passengers where to find empty seats in crowded trains, a spokesperson for NS said to AD. The company hopes that this function will be available from next year.

This idea was thought up by two NS analysts for an internal competition. They proposed using existing sensors, currently used to measure the weight of freight trains, for measuring the weight of passenger trains.

Ajax fans watching the Europa League finals on the Museumplein in Amsterdam, 24 May 2017
May 25 '17 08:27

The Amsterdam police arrested a total of 30 people during and after the public viewing of the Europa League finals on the Museuplein on Wednesday night. After Ajax lost the title to Manchester United (2-0), the Dutch capital quickly and calmly ran empty, ANP reports.

Arrests were made for public intoxication, insults and setting a parasol on fire, among other things. One police officer was assaulted. "For us this is really an ordinary very busy Saturday night", the police said around midnight. By 1:00 a.m. Amsterdam was mostly empty and quiet, according to the news wire.

Passengers cram into a train in Amsterdam after the Europa League finals match between Ajax and Manchester, 24/25 May 2017
May 25 '17 07:29

Train passengers trying to leave Amsterdam after the public viewing of the Europa League finals on Wednesday night are furious at NS over poor service. Social media flooded with complaints about overcrowded trains, lack of communication and general chaos, ANP reports. Ajax lost the match against Manchester United 2-0.

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Jan 26 '17 09:38

Consumers' organization ConsumentenClaim is filing a lawsuit against Dutch railway NS. The organization, which specializes in mass claims, wants the court to force NS to pay compensation to the thousands of railway passengers who have suffered under overcrowded trains, ANP reports.

NS trains
Jan 19 '17 13:00

Travelers association Rover received nearly 7 thousand complaints about the new NS train schedule since it was implemented on December 11th. That is almost five times more than the usual level of complaints, the association said in Trouw on Thursday.

Rover set up a special hotline for complaints about the new schedule. So far about 3,500 complaints were lodged at that hotline. Another 3,300 complaints came in via the Rover website about overcrowded trains. And the complaints keep streaming in. In a normal month, Rover gets about 1,500 complaints in a normal month. 

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Jan 12 '17 10:30

Allow students to travel with their student public transit cards every day of the week, calls D66 parliamentarian Paul van Meenen. According to him, it will mean that trains will be much quieter on Monday mornings and Friday afternoons, Metro Nieuws reports.

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Jan 4 '17 09:34

The extra trains NS deploys during rush hour to help ease the pressure on overcrowded trains, are often late or do not show up at all, according to research done by newspaper AD and treinreiziger.nl based on ProRail figures. Travelers organization Rover calls this situation unacceptable.

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Dec 12 '16 16:40

The new train timetables, combined with bad winter weather and delayed maintenance made for a record number of complaints directed at NS on Monday morning. The train transport company received about 700 complaints during the first morning rush hour after the implementation of the new timetables - the busiest morning rush hour ever on social media, according to NS, NU.nl reports.

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Sep 27 '16 14:20

NS CEO Roger van Boxtel instructed his company's employees not to use trains during rush hour in an effort to reduce overcrowding. He wants the rail workers, which use the trains for free, to make room for paying customers, Telegraaf reports based on an email Van Boxtel sent to employees.

An NS train waiting on the tracks (Photo: TahR78/Wikipedia)
Aug 29 '16 16:00

NS is preparing for its busiest month ever, with a massive 33.3 million passengers expected for September. One of the measures the railway is taking in the fight against overcrowded trains, is the revival of 11 double-decker train cars from the 1980's

Aug 16 '16 11:30

On Monday NS launched an experiment in which passengers traveling outside rush hour are given points, which they can save up for free stuff like cake and coffee. NS hopes that this will relieve some pressure on overcrowded trains during rush hour

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Jun 30 '16 10:16

Travelers left behind on the station due to overcrowded trains should be compensated for their delay, according to consumers organizations ConsumentenClaim and Maatschappij voor Beter OV

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Apr 6 '16 09:21

In the fight against overcrowded trains, Dutch railway NS opened two "pit stops" in Leidschendam and Onnen where broken trains can be repaired more quickly. In this way, the thousands of seats unavailable due to repairs can be put back into circulation sooner.

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Apr 4 '16 10:39

Some 10 thousand people sent photos of overcrowded trains to consumers association ConsumentenClaim over the past weeks. About a month ago the association called on travelers to send evidence of overcrowding for a possible lawsuit against NS. According to the association, they now have enough evidence

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