KLM offers passengers rebooking of canceled flights after global Windows outage

Following the global computer outage on Friday, chaos ensued at Dutch airports and the benefit agency UWV. Those affected could no longer log on to the site. Since Saturday afternoon, the IT disruptions at UWV have been resolved, and the Dutch airline KLM is also trying to rebook the canceled flights for passengers.

KLM has now made all passengers whose flights with the airline were canceled due to the worldwide computer failure a rebooking offer for the coming days, a KLM spokeswoman said. However, she could not say how many KLM passengers were affected by the disruption.

On Friday, when the disruption occurred, KLM canceled 155 flights. On Saturday, the airline canceled another six flights. On Sunday, no further flights were canceled in connection with the computer malfunction, the spokeswoman reported.

KLM had largely suspended flight operations on Friday due to the malfunction. That day, the airline asked its passengers not to come to Schiphol if their flight was canceled or severely delayed. The cancellations caused problems at airports and for airlines worldwide. The cancellation came at a bad time, as the summer vacations in Europe mean peak traffic for airlines.

On Friday, KLM said it was doing "everything it can" to try to rebook all passengers' tickets for the coming days. Passengers will not receive compensation because, in this case, the airline is experiencing force majeure, KLM said earlier.

UWV computer systems working again

The UWV's computer systems are fully functional again after being affected by the global computer outage on Friday. Customers can also log back into the organization's website, a spokesperson said on Saturday afternoon.

Due to the disruption, the social security website was temporarily down, and customers could not access their data or make changes. Customer service was also unable to open any files. The affected systems had to be restarted step by step, which took some time.

The spokesperson assumes that the outage had no major impact. "But we will now take stock of the situation. The priority was to get everything up and running first."