Amsterdam residents frustrated as city center deteriorates, survey shows

Amsterdam residents are increasingly frustrated with conditions in the city center, with concerns over cleanliness, overcrowding, and accessibility dominating the latest survey results. Despite municipal efforts to improve livability, many believe the situation is worsening, as reported by the municipality of Amsterdam.

The 2025 survey, conducted in September 2024, gathered input from more than 6,000 respondents, including city center residents, business owners, and commuters. Cleanliness (51 percent) topped the list of concerns, followed by overcrowding (38 percent) and roadwork-related accessibility issues (35 percent).

While some residents still enjoy the city center—40 percent say they visit frequently—one in five actively avoids it. Dining, cultural events, and shopping remain the primary draws, but the overwhelming presence of tourists is a major issue. Nearly two-thirds of residents feel foreign visitors dominate the area, with 60 percent saying the crowds make the city center unpleasant.

Three-quarters of residents feel some level of connection to the city center. Those living farther from the historic core tend to view it more favorably, though their attachment to the area is weaker.

In the Wallengebied, 60 percent of respondents want more cultural institutions, while over 60 percent support reducing the number of coffeeshops. Meanwhile, 80 percent want fewer souvenir shops, minimarkets, and sex shops.

Business owners are generally more critical of city regulations than residents. Nearly half oppose earlier closing times, while over a third of residents support them. In the Wallengebied, views are sharply divided: 32 percent think the city isn’t doing enough, while 25 percent feel the measures go too far.