Albert Heijn again hit by major payment terminal outage

A group of women walk into an Albert Heijn location in Amsterdam Oost, 25 June 2019
A group of women walk into an Albert Heijn location in Amsterdam Oost, 25 June 2019. (Photo: NL Times)

Update 10:20 a.m. - The problem with Albert Heijn's payment terminals has been found. The cash registers have to be restarted, a spokesperson said to NU.nl. Stores are reopening, but how long it will take for all stores to be back up and running is not clear. 

Albert Heijn supermarkets are again experiencing major payment problems on Tuesday morning. A technical issue with the regular cash registers means that customers can currently only pay for their groceries via the self-scanner, a spokesperson said to NOS.

Only about half of the Albert Heijn branches in the Netherlands are equipped with self-scanners. Payments are currently impossible at the other branches, according to the broadcaster.

Albert Heijn says that this issue has nothing to do with a major outage at KPN on Monday, which left the national emergency number 1-1-2 unreachable for over three hours.

Two weeks ago, Albert Heijn was hit by another nationwide malfunction at its payment terminals. Then customers could only pay with cash, because the debit card machines did not work. 

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