Monday, 9 February 2015 - 13:06
Fit for Free buckles to pressure, makes cancellation easier
After pressure from both the Consumers Association and the Authority Consumers and Markets (ACM), Fit For Free has announced that they will stop collecting 2.95 euros per month from people who cancelled their contracts but have not handed in their passes. The Consumers Association have received many complaints about Fit For Free in recent years, particularly on problems with cancellations. The gym chain did not make it clear that when a member terminates and does not hand in his pass, he would automatically be subscribed to a discount program that Fit For Free charges 2.95 euros for per month. Fit For Free has now indicated that the pass does not have to be handed in on termination, and that the canceler will be given the choice to participate in the discount program, the Consumers Association reports. After intervention by the ACM, Fit For Free has also adjusted an number of other consumer-unfriendly conditions. The gym now promises to adhere to the statutory provisions on notice periods and will specify the subscription prices clearly on the website.