Over 2400 complain about "complicated" train payments
Rail passengers are complaining about traveling with the public transport rechargeable card, OV Chipkaart, saying that they cost too much to use and are too complicated. They received 2,400 complaints within three months, as many passengers complained about expensive travel and 20 euros deposit which must be made before travel, according to a survey by conducted by the consumer association, Consumentenbond.
Many passengers also complained the additional one euro fee placed on top of single paper tickets, and expressed concerns about how the NS handles the issuing of their travel details.
The group has demanded that the NS quickly address the issues saying, "NS must align with other carriers to improve the situation quickly,” said Consumentenbond director Bart Combée. "The public transport ov-chipkaarts should make train trips easier."
A spokesman for NS disagrees with the assessment, saying that the move to the ov-chipkaarts has made improvements to the system. The NS told z24.nl that they are not concerned by the number of people complaining, saying that over 30,000 people called them to provide good suggestions, complaints and comments.