Skip to main content
Home

Main navigation

  • Top stories
  • Health
  • Crime
  • Politics
  • Business
  • Tech
  • Culture
  • Sports
  • Weird
  • 1-1-2
Image
An NS train waiting on the tracks
An NS train waiting on the tracks - Credit: TahR78 / Wikimedia Commons - License: CC-BY-SA
Business
Bart Combée
Consumentenbond
NS
OV-chipkaart
ov-chipkaarts
public transit
Rail
train
transportation
Thursday, October 9, 2014 - 14:53
Share this:
  • facebook
  • twitter
  • linkedin
  • whatsapp
  • reddit

Over 2400 complain about "complicated" train payments

Rail passengers are complaining about traveling with the public transport rechargeable card, OV Chipkaart, saying that they cost too much to use and are too complicated. They received 2,400 complaints within three months, as many passengers complained about expensive travel and 20 euros deposit which must be made before travel, according to a survey by conducted by the consumer association, Consumentenbond.

Many passengers also complained the additional one euro fee placed on top of single paper tickets, and expressed concerns about how the NS handles the issuing of their travel details.

The group has demanded that the NS quickly address the issues saying, "NS must align with other carriers to improve the situation quickly,” said Consumentenbond director Bart Combée. "The public transport ov-chipkaarts should make train trips easier."

A spokesman for NS disagrees with the assessment, saying that the move to the ov-chipkaarts has made improvements to the system. The NS told z24.nl that they are not concerned by the number of people complaining, saying that over 30,000 people called them to provide good suggestions, complaints and comments.

Follow us:

Latest stories

  • Rabobank management allegedly knew about money laundering for years
  • 16-year-old boy on scooter dies in Bergen op Zoom crash
  • Cafe worker’s union to tackle sexual harassment in bars, restaurants
  • Police seek man after woman found dead in Arnhem
  • Forced participation in Rotterdam elections unjustified: SP party council
  • 21-year-old Rotterdam man arrested for fatal Nassauhaven shooting

Top stories

  • Police seek man after woman found dead in Arnhem
  • 21-year-old Rotterdam man arrested for fatal Nassauhaven shooting
  • Busy arrival day expected at Schiphol due to Ascension Day long weekend
  • Three cyclists seriously injured in Eindhoven hit-and-run
  • Investors pessimistic, confidence fell again in May: ING
  • Politician targeted in corruption probe returns as Roermond alderman

© 2012-2022, NL Times, All rights reserved.

Footer menu

  • Privacy
  • Contact
  • Partner content