Closing the gates at Rotterdam Centraal seems to be effective, according to Dutch railway operator NS. Sales of tickets at vending machines at the station rose by as much as 73 percen
The number of complaints about the public transport rechargeable card, OV chipkaart, have more than doubled in the past year, according to figures from OV Loket, the ombudsman of public transport. The reason for the drastic increase in complains is the high price of the card and replacement costs, said the head of OV Loket, Dorathé Hoentjen.
Rail passengers are complaining about traveling with the public transport rechargeable card, OV Chipkaart, saying that they cost too much to use and are too complicated. They received 2,400 complaints within three months, as many passengers complained about expensive travel and 20 euros deposit which must be made before travel, according to a survey by conducted by the consumer association, Consumentenbond.
Clients of NS monthly subscription services who forget their personal travel card at home, and are forced to buy a ticket will no longer be refunded that money, De Telegraaf reports.
Personal details such as name, address and account number of OV-chip card users who have an account on ov-chipkaart.nl, are sometimes visible online to other users. These details can also be changed, the NRC reports.
Wednesday marked the end of paper tickets on trains in the Netherlands, and so far there have been few problems, the NS said. Instead of buying single-use paper tickets, train passengers can instead buy single-use OV chip cards, though they are not sold in every machine at train stations.
A quarter of all complaints about public transport in The Netherlands in the last three months have been about the change from paper tickets to the OV-Chipcards. The fact that paper train tickets are going to be entirely discontinued is a woe to many public transport users, the Metro reports.
State Secretary Wilma Mansveld of Infrastructure and Environment has been asked to clarify the millions of euros that transport companies seem to have made out of travelers who forget to check out with their OV chip cards. GroenLinks has asked Mansveld to detail in writing the figures from a research bureau, who reported €23 million in gains for the companies.
From the 9th of July, traveling by train in the Netherlands will no longer be possible with a paper train ticket. Whoever wants to travel by train will have to do so using the OV-chip card. This will also be possible on a one-time basis, but that will make the trip €1 more expensive, deredactie.be reports.
Failed or too expensive, some of the government's IT projects have come under fire. Parliament will be hearing questions about these on Friday.
The Rotterdam inner-city travel service RET will make it possible to travel on an account.
Police and courtroom officials regularly use data collected from public transportation cards and an organization monitoring street parking, according to De Telegraaf. The newspaper's investigation into investigation practices found that Translink Systems, the company which runs the OV-chipkaart transit cards, releases confidential customer data several times per week.