Consumentenbond

Contactless payment
Mar 25 '20 10:20

The Netherlands' Payments Association is increasing the maximum amount for which you can use contactless payment without inserting your PIN. During the coronavirus crisis, consumers can pay up to and including 50 euros using contactless payment methods without having to touch the payment terminal. The usual limit is 25 euros. 

Business trip
Feb 27 '20 10:10

Booking accommodation at a hotel through the hotel's website is often cheaper than using a booking site like Booking.com, Expedia.nl and Hotels.com, according to a study by Consumentenbond. Booking sites also tend to use "tricks" to convince consumers to book quickly, the consumers association warned.

Burger patties
Feb 25 '20 16:00

Vegan burgers often contain more salt than recommended by the Netherlands Nutrition Center, but so do meat burgers. On average, vegan burgers contain less fat than their meaty counterparts, according to a study by Dutch consumers' association Consumentenbond, NOS reports.

The Consumentenbond tested 16 meat substitute burgers and compared them to their meat counterparts.

Power bank bought from a non-EU online store
Feb 24 '20 08:51

Shopping at online stores outside the European Union entails irresponsible risks, according to a sample study conducted by Dutch consumers' association Consumentenbond and five of its European counterparts. Two thirds of the 250 products they examined did not meet the safety standards required to be sold in EU stores, the association said on Monday.

Travelers waiting or their luggage at Schiphol
Nov 18 '19 11:40

Every traveler who boards a plane in the Netherlands must be protected against the bankruptcy of airlines, according to travel companies’ association ANVR, travelers’ association ANWB, consumers’ association Consumentenbond, and travel guarantee fund SGR. On Monday they will submit a proposal for a guarantee fund for refunding individual tickets, the Telegraaf reports.

Tinder
Oct 29 '19 09:20

Dating platforms Tinder, Happn, 50plusmatch, Parship, and Paiq are in violation of Dutch privacy law, according to consumers association Consumentenbond. They place tracking cookies without users' permission and their privacy statements are intentionally vague about who they share information with, according to the association.

Light bulbs
Oct 7 '19 13:00

Thirteen of the 30 major energy suppliers in the Netherlands have major debts, Consumentenbond concluded based on an analysis of their annual reports. The consumers' association therefore wants Minister Eric Wiebes of Economic Affairs to better protect consumers against the consequences of an energy supplier going bankrupt, NU.nl reports.

Crowd at a concert
Aug 21 '19 08:48

From now on, Ticketmaster will refund service fees along with ticket prices if an event is canceled, consumers association Consumentenbond announced, RTL Nieuws reports.

Ticketmaster website
Jul 31 '19 13:20

Ticketmaster must refund its service charges to consumers if the event they bought tickets fo gets canceled, according to the Consumentenbond. The consumers' association wants to meet with Ticketmaster to arrange this, RTL Nieuws reports.

A postbox filled with junkmail
May 28 '19 12:50

Dutch consumers are increasingly annoyed by the junkmail they find in their postboxes. These advertisements usually end up unopened in the recycling bin, according to a survey by consumers' association Consumentenbond. The association calls on companies to look for a more customer- and environmentally friendly alternative for getting consumers' attention.

Artist rendering of Alibaba CEO Jack Ma
May 18 '19 08:30

Dutch consumer association Consumentenbond joined five other European organizations calling on regulators to take action against AliExpress. The groups accuse the Chinese online retail subsidiary of Alibaba of violating European rules with the site’s terms and conditions.

Nutriscore logo on two types of yogurt
Apr 9 '19 11:50

Consumers association Consumentenbond wants the Dutch government to introduce the Nutriscore label on Dutch products. Nutriscore is a color-coded label that shows at a glance how healthy or unhealthy a product is, with ratings from A (healthy) to E (unhealthy). 

A PostNL van
Mar 26 '19 08:47

PostNL's package delivery is not up to standard, according to consumers' association Consumentenbond. Consumers have been complaining about PostNL for years. "No other company causes as many complaints as PostNL and that has to change", the association said on Tuesday, ANP reports.

Organic produce
Mar 25 '19 12:00

Organic products in the Netherlands are becoming more affordable, according to a price comparison by consumers' association Consumentenbond. Five years ago organic products were on average twice as expensive as regular ones. Now buying organic is 63 percent more expensive, AD reports.

The association compared 115 products from 13 regular supermarkets and four organic stores. 

Google
Jan 22 '19 14:50

Dutch consumers' association Consumentenbond handed Google a petition against the company's location tracking with over 50 thousand signatures. This petition forms part of a joint action by seven consumer associations in Europe, Consumentenbond announced on Monday, NU.nl reports.

online_shopping_900_490_90_s_c1_smart_scale
Jan 4 '19 15:00

Dutch consumers' association Consumentenbond took down over 2,700 fake online stores by getting in touch with their hosting providers late last year. This brings the total of fake online stores shut down to over 4,500 in 2018, the organization announced, RTL Nieuws reports.

The association calls the fake online stores a plague for Dutch consumers. Consumentenbond tracked them down through, among other things, language errors, strange web addresses and tips from observant users.

KLM Boeing 737-700, PH-BGP at Schiphol Airport
Dec 10 '18 11:50

Consumers' association Consumentenbond is demanding that KLM removes the 'no-show' clause from its general terms and conditions. If the Dutch airline fails to do so, the consumers' association will take the matter to court, RTL Nieuws reports.

Sinterklaas visits a school in Amsterdam, 5 December 2018
Dec 5 '18 11:10

PostNL was flooded with complaints in the run-up to Pakjesavond on Tuesday. Hundreds of customers were worried that their Sinterklaas gifts would not arrive on time, AD reports.

The fact that Sinterklaas is increasingly buying his gifts online has its disadvantages. Online shops, sorting centers, and package deliverers were overflowing with packages this past week, according to the newspaper. 

Google
Nov 27 '18 10:00

Consumers' association Consumentenbond filed a complaint with the Dutch Data Protection Authority against Google. According to the union, Google 'tricks' Android users into giving permission for their smartphones' location to be used, which is against the law, ANP reports.

Research by Consumentenbond showed that 54% of Dutch Android users have the function 'web&app' enabled. This is used to keep track of location history. The majority of these users did not know that this option was activated, the Dutch association said. 

Data theft
Feb 27 '18 12:10

Many Dutch companies do not deal carefully with their customers' data, consumers association Consumentenbond concludes after studying five large companies in different industries. Even companies that you won't expect collect data on a large scale to sell to third parties, the association warns, BNR reports.

Consumentenbond looked at PostNL, Prenatal, Sanoma, Ticketmaster and Zalando. They were more or less randomly chosen, which means they are not necessarily the worst in the market when it comes to handling customer data.

556px-Blue_bucket_with_Bruce_hardwood_floor_cleaner
Feb 27 '18 11:30

Many holiday homes in the Netherlands are not cleaned well, according to a study by consumers association Consumentenbond. Researchers regularly found e.coli, hair, fungus, insects, and stains on walls and mattresses while doing this study.

Consumentenbond had mystery guests visit 30 holiday parks across the Netherlands. These guests inspected the cleanliness of the rooms, also using a UV light to check for bodily fluids. Fourteen of the checked holiday parks' hygiene was not up to standard. Especially the walls in the kitchens and bathrooms showed problems.

Black Friday in the United States
Nov 24 '17 08:40

It's Black Friday today. And the American tradition of offering massive sales and discounts on the Friday after Thanksgiving seems to now also be firmly rooted in the Netherlands. According to research agency Motivaction, more and more Dutch shops, businesses and consumers are participating in the discount circus, NOS reports.

In Rotterdam, it's not only shops offering discounts. The municipality teamed up with retailers, hotels and museums to make an entire weekend of it, according to the broadcaster.

Shrimp
Nov 21 '17 17:10

Consumers association Consumentenbond is very critical about the freshness of shrimp sold in Dutch supermarkets Albert Heijn, Jumbo and Lidl. Jumbo's shrimp also contains more preservatives than is permitted by Dutch law, according to the association, NU.nl reports. 

Health insurance
Nov 21 '17 12:00

Almost all health insurers in the Netherlands have so-called "clone policies" among their offer, consumers' association Consumentenbond warns. These are policies from the same provider that have different names, but only actually differ in price. That's not allowed in the Netherlands, but insurers get away with it by offering these policies through subsidiaries or intermediaries, according to the association, RTL Nieuws reports.

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