Telecom company KPN launched an online claim form for customers inconvenienced by a nationwide outage last week Monday. In addition to leaving emergency number 1-1-2 unavailable for over three hours, KPN customers could also not make or receive calls during the outage.
A woman from Breda died on Monday afternoon while emergency number 1-1-2 was unavailable due to an outage at telecom company KPN. Her family tried to call the emergency number when she became unwell at home, but could not get through, local safety office Veiligheidsregio Zeeland-West-Brabant and ambulance service RAV Brabant Midden-West-Noord confirmed to RTL Nieuws.
The cause of an outage at KPN on Monday that left emergency number 112 and the police call center unreachable for over three hours, is still unknown, Minister Ferdinand Grapperhaus of Justice and Security said in a letter to parliament on Tuesday. KPN assured him that the outage affected KPN systems and not the "112-platform" itself, the Minister said.
For over three hours on Monday, emergency number 1-1-2 was unreachable due to an outage at telecom company KPN. The cause of the outage is still under investigation, but it was definitely not a hack, according to Joost Farwerck of the KPN Board of Management. Minister Ferdinand Grapperhaus of Justice and Security summoned the company for an explanation on Tuesday, NOS reports.
A disruption at telecommunications firm KPN which caused the inaccessibility of emergency phone number 1-1-2 was largely over, a company spokesperson told broadcaster NOS. The incident forced emergency services providers to scramble and quickly establish temporary solutions during the nearly four-hour disruption on Monday.
For immediate emergency attention call 088-6628240, police said.
The police invested hundreds of thousands of euros into a new 112 emergency app that, due to delays in launching it, has since become redundant. The main goal of the app, which was to be launched in the spring of 2017, was to send callers' locations directly to the emergency services without the caller having to give the address. That is now being done with other technology - Advanced Mobile Location, RTL Nieuws reports based on documents in its possession.
From this month, the emergency control room will be able to track the location of Android phones that call emergency number 112. According to the police, "fast, accurate and reliable location determination is of great importance to help people in need faster and more efficiently and to better facilitate the emergency services", AD reprts.
This is a feature Google integrated in Android in 2016. Providers can enable it from this month. Smartphones with Android 4.0 or later versions automatically send location data when they call the emergency number.
The call centers for national emergency number 112 and Ambulance Amsterdam are not up to the task of handling a peak in callers, according to an investigation into the availability of these call centers during a massive power outage in Amsterdam and surrounds in January. This resulted in life-threateningly long waiting times, Het Parool reports.
The investigation was done by the Inspectorates for Healthcare and Security and Justice and the Telecom Agency. The investigators concluded that the availability of 112 falls short during great peaks and must improve.
The municipality of Amsterdam is investigating whether a third death can be attributed to a massive power outage that hit the city and its surrounds on Tuesday. The family of a 75-year-old woman had to wait online for almost 10 minutes when calling emergency number 112 when the elderly woman became ill on Tuesday, AT5 reports.
The police arrested a disturbed 45 year old man from Amsterdam on Sunday afternoon for making the emergency services in Arnhem and Hoevelaken respond to two fake emergencies.
The parents of Saskia Jacobs, who died of an overdose, claim their daughter was deliberately drugged by her girlfriend at the time during a "wild lesbian sex party" a year ago, according to RTVNH. The official cause of death says Saskia dying of an overdose of GHB, but the parents see this as an unlikely event.
The 112 call centers that handle emergency calls are seriously understaffed. They are also working with outdated, and sometimes failing, computers. Both these factors put people's lives at risk.
According to Dries Verheul, it is because of lack of performance by the water police that a man drowned at Houthavens in IJ on Saturday, Het Parool reports. Verheul and approximately 18 rescuers saw how the man drowned.
On Thursday the police rushed to the Biezenkamp shopping center in Leusden in the hopes of stopping an armed robbery, only to discover a yoga class in progress.
112 abandoned baby Amsterdam Amsterdam Nieuw-West baby girl crime fire brigade Netherlands newborn baby paramedics police underground garbage container
The Amsterdam police are searching for the parents of a newborn baby who was found in an underground garbage container on Saturday night. The woman who found the baby still can't believe it.
On Wednesday morning the police arrested a 49 year old woman from Boxmeer for the frequent misuse of emergency line 112.
The police acted wrongly after a conversation with the later murdered musician Arjun Autar from Rotterdam
Police have warned people to stay extra alert as the Netherlands moves into winter, and the daylight becomes shorter. Local officers will increase patrols, keep an eye out for notorious burglars, and be on heightened alert for criminal activity from October to March, the police department said in a press release.
According to KPN director, Jacob Groote, between 50 thousand and 60 thousand people can not call 112 from their mobile phones because they have no coverage at home.
Parliament is calling on residents in the border regions to speak up about their experiences with the emergency number 112, which seems to be unreachable for some. Parliament wants to know how big the problem is, Spits reports.
The Ministry of Security and Justice will start a cartoon competition on the European day of 112, because only half of the Dutch know they can also call 112 in many other European countries in case of an emergency.
Three women were seriously injured in Groningen Monday night in a collision with a car. They were cycling between Hoogkerk and Peize when they were hit head-on. One of the women is in critical condition