AI reshapes Dutch workplaces, from supermarkets to law enforcement

Artificial intelligence is reportedly rapidly transforming workplaces across the Netherlands, with major employers integrating AI into their daily operations to improve efficiency and reduce waste.

KLM, the country’s flagship airline, uses AI to predict meal demand for its 300 daily flights. "We know that 3 to 5 percent of passengers don’t make their flight, but every day is different," said Mike Fieten of KLM. AI helps factor in variables such as weather and delays, allowing the airline to reduce unnecessary meals. "On average, we save 2.5 meals per flight, which adds up significantly over a year."

A survey by NOS Nieuwsuur found that major Dutch employers are using AI in diverse ways. Philips developed an internal AI platform similar to ChatGPT, Rabobank employs AI in customer service, and PostNL uses AI to optimize delivery routes. Cleaning company Vebego has implemented an AI-powered cleaning assistant.

At Albert Heijn, the country’s largest supermarket chain, AI forecasts demand for 17,000 products per store across 1,200 locations. "We make over a billion predictions per day," said Noortje van Genugten, head of product and AI. The system also adjusts discounts on soon-to-expire items every 15 minutes. "If stock is high, the discount is 40 percent; if it's lower, the discount is 25 percent." The AI-driven strategy has reduced food waste by 400,000 kilograms annually.

Dutch police have also adopted AI for filing reports, analyzing case files, and providing officers with instant guidance via an AI-powered app. "No one expected AI to evolve this quickly," said Daniël Stuart, AI project manager for the National Police. Despite its rapid adoption, he emphasized that human oversight remains essential.

The impact of AI on employment remains a topic of debate. Professor Ton Wilthagen, a labor market expert, noted that technological advancements like AI have historically altered jobs rather than eliminated them. "New functions and demands arise, creating more opportunities for human labor."

However, recent reports indicate that AI-related job cuts have already begun, with a World Economic Forum survey predicting that 11 percent of global workers could lose their jobs to AI between 2025 and 2030.

A 2023 survey by ING found that more Dutch executives expect AI to replace jobs in the coming years.