Dutch hospitality industry faces staff shortages as young professionals exit sector
The Dutch hospitality sector is struggling with a persistent shortage of workers, largely because it is difficult to retain trained young professionals, according to a report from ABN AMRO. This shortage has reportedly led some restaurants and hotels to close temporarily due to a lack of staff. While many young people work in hospitality, most are students or schoolchildren between 15 and 25 years old who hold part-time jobs with limited hours. These workers often have flexible contracts and are employed on an on-call basis. After finishing their education, many quickly leave the sector.
Last year, over 58 percent of hospitality workers were between 15 and 25 years old, a notable increase from just over 50 percent in 2015. However, the number of workers aged 25 to 35, who often have mbo or hbo qualifications and have chosen hospitality as a career, has decreased sharply. ABN AMRO identifies this group as the skilled professionals who ensure continuity and quality in the industry. In 2015, they made up nearly 19 percent of the workforce; last year, that figure dropped to just over 12 percent. The report calls this decline worrying.
The proportion of mbo (levels 2 to 4), hbo, and university-educated workers in hospitality is lower than in other sectors. ABN AMRO says young people lack a clear career perspective in hospitality. Over the past five years, the number of students enrolling in hospitality and hospitality management programs has dropped by 15 percent. The bank highlights mbo-trained workers as crucial for the industry’s operation but notes these workers are difficult to retain. Employers are advised to focus not only on flexibility but also on clarity and job stability for this group.
According to the report, these workers seek a good salary and clear expectations about their future. They also want “concrete work they can be proud of.” Earlier research shows that Generation Z workers—born between 1997 and 2012—are loyal when they receive good guidance and feel taken seriously. Involving young employees in team activities or business operations can foster a sense of ownership and appreciation, ABN AMRO says.
Besides attracting and retaining qualified staff, the sector could reportedly invest more in technology and automation. Hotels have advanced further in this area than restaurants, for example in check-in and check-out processes. Still, ABN AMRO stresses the importance of maintaining personal contact. “A friendly welcome, handling unexpected situations, and creating a warm atmosphere remain distinguishing skills,” the report states.
