KPN fined for high roaming tariffs

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The Dutch Authority for Consumers and Markets (ACM) has given telecommunications company KPN a €14,000 fine after a group of business clients were billed too highly for calling with a mobile phone abroad between 2010 and 2012. KPN has rescinded these clients' fines debts.

Even though it only concerns a small group of business clients, ACM finds it enough of a reason to hand out a fine for the offense.
Roaming Regulation is meant to protect clients against high tariffs for mobile calls abroad, which KPN violated. It is possible that KPN did not have a suitable internal control system to prevent the violations.

"We are keeping an eye on whether telecom companies are keeping themselves to the maximum tariffs for calling abroad. Clients should be able to trust that the correct tariffs will be charged. We hereby give a clear signal that telecom companies must have their system in order" says Henk Don, board member of ACM.

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