Tension rises over liquid restrictions at Schiphol Airport
The reintroduction of liquid restrictions at Schiphol Airport has led to increased passenger aggression, particularly from business-class travelers, according to the CNV union, De Telegraaf reports. Security officers report daily confrontations with travelers upset over confiscated items, such as duty-free alcohol or skin care products, purchased before transiting through Schiphol.
“This behavior is unacceptable,” said CNV representative Erik Maas. He noted that some passengers disregard explanations and display entitlement, worsening conditions for airport staff.
The liquid restriction, reinstated in September due to European regulations, limits liquids in carry-on luggage to 100 milliliters. This has frustrated travelers, especially since Schiphol previously allowed larger quantities due to advanced scanners installed to enhance passenger convenience.
The Royal Netherlands Marechaussee confirmed a rise in complaints linked to the policy change. Despite increased staffing and communication efforts, Schiphol acknowledges lingering confusion. “We see questions from passengers that sometimes lead to irritation,” said a spokesperson.
Incident reports have surged by nearly 50 percent in 2024’s first half compared to the previous year, according to transport inspection authorities. Budget airline Transavia’s new paid carry-on baggage policy has also contributed to heightened tensions. Other issues, such as smoking on board and failure to fasten seatbelts, remain common.
Globally, the International Air Transport Association (IATA) expects liquid restrictions to be lifted as airports adopt advanced scanning technologies. However, no timeline has been set for the policy’s removal.
