Vast majority of passengers satisfied with train service: NS survey

Police officer at a train station
Police officer at a train stationPhoto: Politie

The number of passengers who are satisfied with traveling by train increased again last year, according to a survey by rail company NS among 46 thousand passengers. Last year 89 percent of travelers gave the train service a score of 7 out of 10 or higher, compared to 86 percent in 2018, NOS reports.

This puts NS' traveler satisfaction level well above the 74 percent satisfied mandated by the Ministry of Infrastructure and Water Management. According to NS, travelers in particular appreciated the new, modern trains and the NS app last year.

Passengers were also satisfied with the punctuality of their trains, the rail company said. Last year 92.6 percent of NS trains arrived on time. 


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