More customers flee Ziggo after UPC merger

Ziggo Dome
The Ziggo Dome arena in Amsterdam Zuidoost (photo: Shirley de jong / Wikimedia Commons)The Ziggo Dome arena in Amsterdam Zuidoost (photo: Shirley de jong / Wikimedia Commons)

Several months after the merger of Ziggo and UPC, customers are still jumping ship amid reports of technical issues. The company lost another 87,000 clients in the second quarter of the year, a 0.7 percent decrease that should cost the firm around 4.2 million euros.

A survey of 3,000 Ziggo clients last quarter revealed that a fourth of subscribers have since experienced problems watching television, reports de Volkskrant. The two brands also lost around 25,000 customers at the end of 2014, and 50,000 customers at the beginning of 2015 in the run-up to the merger.

The two brands, which provide cable, internet and mobile telecom services for both businesses and households officially merged on April 13 to become the largest cable provider in the Netherlands. Both shared the same parent, U.S.-based Liberty Global, after Ziggo was taken over in November.

All UPC clients were automatically transferred over to a Ziggo account, and now 4.2 million users have a TV subscription with the joined operation. Around 3.1 million use their internet provider services, and 2.1 million use the company’s telephone subscription, according to newswire ANP.