Fit For Free gym (photo: Fit For Free Netherlands) - Credit: Fit For Free gym (photo: Fit For Free Netherlands)
Court: Fit For Free must pay back misled customers
Fit For Free will have to repay the amounts charged to their consumers after they had already terminated their subscription with the gym, a district court in The Hague ruled. The gym wrongfully charged its subscribers 2.95 per month for participation in a membership discount program, even after they terminated their subscription. Until January, clients were automatically subscribed to the discount program linked to the membership card. Those who canceled their membership still had to terminate their discount program installments separately, otherwise the gym continued charging them the 2.95 euros. The court ruled that the gym wrongly charged the monthly amount, and ordered the company to repay customers. Fit for Free must also compensate the collection fees it charged the customers who refused to pay the monthly fees.. "Hundreds of customers contacted us with complaints about having to pay the fee even after they canceled their subscription," Bart Combee, director of consumer advocacy group Consumentenbond, told the Telegraaf. If Fit for Free does not repay the customers, Consumentedbond will take further legal action, Combee said.