no-show clause

KLM Boeing 737-700, PH-BGP at Schiphol Airport
Dec 10 '18 11:50

Consumers' association Consumentenbond is demanding that KLM removes the 'no-show' clause from its general terms and conditions. If the Dutch airline fails to do so, the consumers' association will take the matter to court, RTL Nieuws reports.

Jul 18 '18 13:10

Belgian consumers' organization Test-Ankoop is filing a lawsuit in Belgium against Air France-KLM, accusing the airline of causing customers unnecessary costs with its no-show clause. Travelers who did not use part of their ticket, are not allowed to board without paying a surcharge or buying new ticket, according to Test-Ankoop, AD reports.

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