Schiphol is closing the information desks at the airport next year, resulting in a group of 60 desk staff losing their jobs. The employees were informed about this by Schiphol's operations director Miriam Hoekstra on Thursday evening, the airport confirmed to the Telegraaf.
The desks will close in phases starting in April next year. Schiphol plans to deploy new communication channels. "Schiphol's customer research shows that travelers want to make more use of online channels and chat to get information", an airport spokesperson said to the newspaper.