Banks treat their customers with a mortgage "too often as a cash cow", Bart Combee, director of Dutch consumers assocation Consumentenbond said on Tuesday. A study by the association showed that banks often charge higher than necessary costs for adjustments to mortgages, ANP reports.
Dating app Tinder violates that privacy of its users. The app stores all kinds of personal information from a user's Facebook account and the shares it with third parties. Its privacy terms are also far too vague and broadly worded, according to consumers' organization Consumentenbond.
The Consumers Association has filed a report with the Dutch Food and Consumer Product Safety Authority regarding food manufactures' "misleading claims" about nutrition values. According to the Association, manufacturers lead consumers to believe that unhealthy products are better or healthier than similar products by claiming that they are "rich in fiber", "low fat" or "high in vitamin C".
Fit For Free will have to repay the amounts charged to their consumers after they had already terminated their subscription with the gym, a district court in The Hague ruled. The gym wrongfully charged its subscribers 2.95 per month for participation in a membership discount program, even after they terminated their subscription.
Rail passengers are complaining about traveling with the public transport rechargeable card, OV Chipkaart, saying that they cost too much to use and are too complicated. They received 2,400 complaints within three months, as many passengers complained about expensive travel and 20 euros deposit which must be made before travel, according to a survey by conducted by the consumer association, Consumentenbond.
Half of Dutch consumers think that the cookie law has barely improved the privacy of internet users. A survey from the Consumers Bond for the Digital Guide of May reveals that 29 percent of those questioned think that their online privacy has improved, and 21 percent don't know.
Public transport providers and consumer organizations have signed a preliminary agreement on the handling of complaints about the OV-chip card. No later than February 1, carriers will no longer refer customers with complaints to other carriers or chip organization TLS, but they will solve the problem themselves.
68 million euro of unused phone credit expires every month. That is on average 8 euros per person per month. The Dutch consumers union, de Consumentenbond, announced this on Tuesday. The union sent a petition to the government to change the expiry date of credit to a least a year after it was bought.