An overcrowded NS train (Photo: @rvnigtevecht/Twitter) - Credit: An overcrowded NS train (Photo: @rvnigtevecht/Twitter)
Thursday, 30 June 2016 - 10:16
Compensation demanded for travelers stranded by overcrowded trains
Travelers left behind on the station due to overcrowded trains should be compensated for their delay, according to consumers organizations ConsumentenClaim and Maatschappij voor Beter OV, ANP reports. The organizations submitted a proposal to State Secretary Sharon Dijksma of Infrastructure and Environment to make claiming for a delay easier for travelers. Currently travelers can only claim compensation if they are delayed for 30 minutes or more. According to ConsumentenClaim, NS previously claimed it impossible to compensate people forced to wait for the next train, because it is impossible to check. But the organization thinks it is easy to prove someone was left behind at a station with their public transit card - if a person checks out and the checks in again at the same station, the traveler could not get on the train. ConsumentenClaim also wants to go to court to demand compensation for passengers inconvenienced by overcrowded trains.