Wednesday, 6 May 2015 - 18:21
"Treated like a thief": Assaulted Jumbo customer tells story
A customer reportedly abused by the staff in a Jumbo store in Eindhoven on Saturday called the situation "medieval," in an anonymous letter to broadcaster Omroep Brabant. He was physically restrained, accused by personnel of stealing a bottle of wine, but police on the scene sided with customer. The customer prefers to remain anonymous, but wants his story told. "It is so unreal, what happened. It looked like some medieval circus. Everyone saw how I was treated like a thief," he commented on the incident. The client bought some groceries at a different supermarket and wanted to complete his shopping in Jumbo. "I had a receipt in my bag. At the checkout they asked if they could take a look. They came to conclusion that a bottle of wine in the bag was not on the receipt." He was immediately accused of shoplifting. "They said the bottle came from Jumbo, even though they don't even sell [that particular wine] there." After a long discussion with the staff, the client was fed up. He asked if he could leave the store when he was attacked by the staff. "I felt a kick and was brought down on the ground. There were several people on my back; I was hurt," the customer said. The police arrived and brought him to the office, and determined he was not guilty of stealing. “It left such an impression. The supermarket is close for me, and everyone could see that I was treated as a thief,” he is quoted saying. Jumbo was startled by the incident and promises to investigate what happened. The police are also looking into the events and are calling on witnesses to come forward with any information.