Travelers association Rover received nearly 7 thousand complaints about the new NS train schedule since it was implemented on December 11th. That is almost five times more than the usual level of complaints, the association said in Trouw on Thursday.
Rover set up a special hotline for complaints about the new schedule. So far about 3,500 complaints were lodged at that hotline. Another 3,300 complaints came in via the Rover website about overcrowded trains. And the complaints keep streaming in. In a normal month, Rover gets about 1,500 complaints in a normal month.