Authority Consumer & Market

Port of Rotterdam
Jul 12 '17 12:40

The Dutch authority on consumer and markets ACM launched an investigation into whether companies operating in Dutch ports made illegal price agreements, or are guilty of so-called cartel formation. The companies investigated all work in the bunker sector, which supplies ships with fuel, NOS reports.

Prinsengracht Concert
Jul 4 '17 10:20

Online providers of concert, festival and theater tickets in the Netherlands will soon be held to stricter rules when quoting prices. As of October 1st all mandatory costs must be included in the base price, so that consumers aren't surprised with admin costs and service charges when trying to pay, the Dutch authority for consumers and markets ACM announced.

1280px-Teens_sharing_a_song
Apr 21 '17 10:40

T-Mobile's data free music bundle does not violate net neutrality regulations, the court of Rotterdam ruled on Thursday. The Dutch telecom company can therefore keep offering it to its clients, NU.nl reports.

The telecom company turned to court after the Dutch Authority for Consumer and Market (ACM) ordered T-Mobile to suspend the service in December. According to the ACM, data free music streaming is in violation of Dutch net neutrality, making it detrimental for competition among internet services.

online_shopping_900_490_90_s_c1_smart_scale
Oct 25 '16 13:30

The Dutch authority for consumers and market ACM fined five online stores a total of 590 thosuand euros for violating regulations concerning returns or cancellation of purchases. The shops involved are Bever, Coolcat, Kiesdejuistepsortbh, Hipvoordeheb and Shoebaloo, ACM announced on Tuesday.

According to ACM, the involved online stores insufficiently inform their customers about the rules that apply to cencelled purchases. "This means that consumers do not know what they are entitled to, such as the full purchase price, including delivery costs, to be repaid in a timely manner."

T-Mobile
Oct 12 '16 10:34

The Dutch senate is voting on how and to what extent European rules on net neutrality will be implemented in the Netherlands. The government wants positive price discrimination - by offering certain services outside data bundle capacity, for example - to remain illegal in the Netherlands. But the European rules allow this

online_shopping_900_490_90_s_c1_smart_scale
Sep 28 '16 16:30

The Dutch authority for consumer and market ACM fined online store TOM and its two directors 500 thousand euros for not complying to the rules of reimbursement to customers who wish to cancel their order

Nov 5 '15 08:54

The Authority for Consumers and Market is taking debt collection agencies to task for their "dishonest" and "unfair" practices. According to the ACM, collection agencies regularly victimize consumers by confronting them with dishonest claims, with unwarranted costs and unclear accounts and by putting them under unacceptable pressure to pay.

799px-Available_on_the_App_Store_(black)
Oct 27 '15 08:56

The Authority for Consumer & Market has launched a campaign to warn Dutch consumers that they are paying for free app with their personal information. The campaign is aimed at making consumers aware of how much personal data they make available when installing an app.

800px-Different_vibrators
Aug 20 '15 11:25

Consumers desk ConsuWijzer has launched a hotline where consumers can report problems with products or services that they are usually too embarrassed to talk about. This ranges from products they would rather keep secret, to not daring to complain because they are ashamed of falling for a sales gimmick.

Jun 5 '15 12:42

NS CEO Timo Huges has been accused of abusing his power in Limburg. The Telegraaf writes that Huges forwarded an email he received from transport company Veolia to NS sbsidiary Qbuzz, while this is strictly prohibited.

Jun 4 '15 11:51

Slightly more than half of the Dutch population want battery farm chicken to come to an end. Many Dutch people think it is great that businesses and civil society organizations make agreements on humane and sustainable chicken, even if this means that chicken is more expensive.

Jun 3 '15 10:07

The Authority Consumer and Market gave KPN a fine of 364 thousand euros in December 2013 for inadequately securing the systems in which customers' personal information are stored.

Feb 16 '15 13:04

The Authority Consumer & Market (ACM) has fined travel agency World Ticket Center (WTC) 350,000 euros for violating the rules for price transparency in the Aviation Regulation and being in breach of the Unfair Commercial Practices Act. WTC has appealed against the decision.

B9lr154CAAATd5Y
Feb 12 '15 11:13

The amount of mobile data Dutch consumers use doubled in the past year. Compared to two years ago, the mobile data use tripled.

800px-9-028_Rotterdam_ECT
Feb 5 '15 13:44

Europe Container Terminals (ECT), the largest container company in the Rotterdam harbor, is suspected of market manipulation, the Financieele Dagblad (FD) reports based on sources that remained anonymous.

800px-Barbecued_chicken_drumsticks-02
Jan 20 '15 11:02

Agreements on the "chicken of tomorrow", which is slightly more animal-friendly than traditional factory-farm chicken, are illegal. This is according to a draft of a report by competition police Authority Consumer & Market (ACM), which is in the possession of De Boerderij, Volkskrant reports

1024px-3_pilones_(4932823268)
Nov 27 '14 09:21

Households will spend an average of 25 euro less on their energy bills next year.

Oct 8 '14 19:35

The Authority Consumer & Market (ACM) announced on Wednesday that airline KLM must pay a 200 thousand euro fine for advertising the wrong ticket prices on their website.