ACM

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Apr 21 '17 10:40

T-Mobile's data free music bundle does not violate net neutrality regulations, the court of Rotterdam ruled on Thursday. The Dutch telecom company can therefore keep offering it to its clients, NU.nl reports.

The telecom company turned to court after the Dutch Authority for Consumer and Market (ACM) ordered T-Mobile to suspend the service in December. According to the ACM, data free music streaming is in violation of Dutch net neutrality, making it detrimental for competition among internet services.

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Nov 18 '16 13:00

Between mid-2015 and mid-2016 a massive 17 percent of Dutch consumers switched energy providers - a record number, according to the authority for consumers and markets ACM, NU.nl reports.

According to ACM, the average consumer can save up to 300 euros per year by taking an energy contract with a new supplier, though this varies by contract. Consumers who have never switched providers stand to save the most.

Nov 15 '16 11:15

Consumers- and financial markets authorities ACM and AFM are cracking down on unscurpulous debt collection agencies. They launched an information campaign to help improve enforcement of rules among these so-callec "cowboy debt collectors", ANP reports.

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Oct 25 '16 13:30

The Dutch authority for consumers and market ACM fined five online stores a total of 590 thosuand euros for violating regulations concerning returns or cancellation of purchases. The shops involved are Bever, Coolcat, Kiesdejuistepsortbh, Hipvoordeheb and Shoebaloo, ACM announced on Tuesday.

According to ACM, the involved online stores insufficiently inform their customers about the rules that apply to cencelled purchases. "This means that consumers do not know what they are entitled to, such as the full purchase price, including delivery costs, to be repaid in a timely manner."

T-Mobile
Oct 12 '16 10:34

The Dutch senate is voting on how and to what extent European rules on net neutrality will be implemented in the Netherlands. The government wants positive price discrimination - by offering certain services outside data bundle capacity, for example - to remain illegal in the Netherlands. But the European rules allow this

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Sep 28 '16 16:30

The Dutch authority for consumer and market ACM fined online store TOM and its two directors 500 thousand euros for not complying to the rules of reimbursement to customers who wish to cancel their order

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Jun 9 '16 10:55

The Dutch Authority for Consumer and Market (ACM) dropped its investigation into the resale of concert tickets, launched after public outcry surrounding tickets for Adele concerts earlier this year. According to the regulator, there is no evidence of fraud or illegal activity in reselling concert tickets for higher prices on sites like Seatwave

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Mar 23 '16 10:19

A plan submitted by British retail firm JD Sports Fashion Plc to take over beleaguered Dutch stores Perry Sport and Aktiesport won approval by the administrator in the Netherlands handling the bankruptcy of their parent firm, Unlimited Sports Group (USG). Most stores will remain open under terms of the deal, and most of the employees will retain their jobs, the administrator announced on Wednesday.

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Mar 14 '16 13:05

Competition watchdog Authority for Consumers and Markets launched an investigation into the relationship between Schiphol and airline KLM. The ACM will investigate whether KLM's many financial and organizational advantages at the airport does not lead to unfair competition with other airlines

Nov 5 '15 08:54

The Authority for Consumers and Market is taking debt collection agencies to task for their "dishonest" and "unfair" practices. According to the ACM, collection agencies regularly victimize consumers by confronting them with dishonest claims, with unwarranted costs and unclear accounts and by putting them under unacceptable pressure to pay.

Jun 12 '15 16:05

The approach of the Authority for Consumers and Markets (ACM) to collusion between companies is not always the best decision for sustainability and environmental friendliness, said Economics Affairs Minister Henk Kamp. Quite often organizations reach agreements that are actually favorable for the environment, according to the Minister, but the watchdog stops deals dead in their tracks to prevent collusion between firms, Kamp said in a letter.

Jun 4 '15 11:51

Slightly more than half of the Dutch population want battery farm chicken to come to an end. Many Dutch people think it is great that businesses and civil society organizations make agreements on humane and sustainable chicken, even if this means that chicken is more expensive.

Jun 3 '15 10:07

The Authority Consumer and Market gave KPN a fine of 364 thousand euros in December 2013 for inadequately securing the systems in which customers' personal information are stored.

Apr 17 '15 16:43

Many energy suppliers provide consumers with solar panels insufficient information about feed-in pricing and the amount they can earn from pumping the power they generate back into the national network, the Consumers and Markets Authority (ACM) stated on Friday. The regulator's conclusions were determined following an investigation of consumer complaints

Feb 16 '15 13:04

The Authority Consumer & Market (ACM) has fined travel agency World Ticket Center (WTC) 350,000 euros for violating the rules for price transparency in the Aviation Regulation and being in breach of the Unfair Commercial Practices Act. WTC has appealed against the decision.

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Feb 12 '15 11:13

The amount of mobile data Dutch consumers use doubled in the past year. Compared to two years ago, the mobile data use tripled.

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Feb 9 '15 13:06

After pressure from both the Consumers Association and the Authority Consumers and Markets (ACM), Fit For Free has announced that they will stop collecting 2.95 euros per month from people who cancelled their contracts but have not handed in their passes.

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Jan 20 '15 11:02

Agreements on the "chicken of tomorrow", which is slightly more animal-friendly than traditional factory-farm chicken, are illegal. This is according to a draft of a report by competition police Authority Consumer & Market (ACM), which is in the possession of De Boerderij, Volkskrant reports

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Nov 27 '14 09:21

Households will spend an average of 25 euro less on their energy bills next year.

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Oct 23 '14 09:19

The Public Prosecutor has initiated an investigation into possible fraud ad price fixing among companies in the automation industry.

Oct 8 '14 19:35

The Authority Consumer & Market (ACM) announced on Wednesday that airline KLM must pay a 200 thousand euro fine for advertising the wrong ticket prices on their website.

Mar 15 '14 04:32

Vodafone accidentally released data of tens of thousands of customers, due to a combination of technical and human error. The phone numbers have been included in phone books and databases of directory services.

Jan 4 '14 04:31

The round-up of some of this week’s most noteworthy events and news stories features the selection of two Dutch for Mars travel, One.com won’t follow Gmail on Wilders Anti-Islam Stickers, the Dutch economy falling sharply on global ranking, the bankruptcy of Aldel, a wrap up of New Year's damages, a giant yellow duck of Dutch make that bursts in Taiwan, and YouTube, Spotify blocked in trains.

Dec 30 '13 11:17

Passengers riding the NS trains may be blocked from accessing streaming media services like YouTube and Spotify when using the free Wi-Fi onboard, an independent market regulator said on Monday. The Netherlands Consumer and Market Authority (ACM) said their investigation focused on the legality of restricting traffic on the open network.

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